REMOTE SUPPORT

Need a hand with your computer?

We can help remotely. Our secure remote support application allows us to connect to your computer and get you back up and running.

Get connected to our support team

To receive remote assistance, you'll need our CAD Remote Support application.

Click below to download our remote support application for Windows 10 and Windows 11.

Download Remote Support Windows 10 / 11 · 64-bit

Only install this application when instructed by Control Alt Delete IT.

How does remote support work?

1

Download

Download and run the CAD Remote Support application when it is available.

2

Share your ID

Give our technician the ID displayed in your application so we can locate your computer.

3

Get assistance

Approve the connection when requested and our technician can help resolve your problem.

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Security and your privacy

Remote support is provided through our own private remote access infrastructure.

You should only accept a remote support connection when you are expecting assistance from Control Alt Delete IT. Never share your remote access password with anyone you do not trust.

You remain in control of whether to accept an attended support session.

Need help?

If you're having trouble getting connected, or need to arrange support, please contact us through our main website.

Visit Control Alt Delete IT